Well... Things at Target have gotten better. I have been through
what I assume will be the busiest week.. Christmas time... It was
rough.. but not so bad... Possibly partly because I have not had to
work the evening shifts where people are scheduled 'til 11pm, but have
to stay sometimes 'til 2:30am to "zone" or organize the store.
I've really liked working in electronics. I like making comments
about the games that people get when I like the game.. like when
someone picks up Metroid Prime 2: Echoes.. I say "good choice," or "you
have very good taste," or something equally as pointless. Most
times people don't respond.. but sometimes they do. If they
respond when I'm talking about Metroid Prime 2, and indicate they like
Metroid, I will suggest they turn off the hints before they play the
game. I feel as if I am doing a great service to them if they do
not already know to do this. [it's stupid, I know.]
One cool thing happened today. At least I thought it was
cool. I was walking back towards the video game area. I saw
this kid.. probably high school age looking at games. He had one
of those holographic looking baseball hats on exactly like Marty
McFly's son wears in Back to the Future II. I just stopped dead
in the aisle and said something like "Whoa that's Marty McFly's hat
from Back to the Future 2." He was amazed and turned around and
came and shook my hand and said something like "Thank you. Nobody
gets this hat.. You are the first one to notice. This is a
limited edition run that I ordered online." [Or something like
that" He then asked me to get Mr. Driller Drill Spirits for the
DS out of the lock-up glass case for him. He seemed to have the
other 2 DS games I have [Mario64DS and Feel the Magic XX/YY], and was
buying Mr. Driller, which was the game I had bought most
recently. Anyway it was just cool to meet someone possibly
thinking along the same wavelengths. lol
There are always customers [or guests, as Target would have it]
that I somehow don't communicate with well. I would say one of my
goals is to try to communicate well with, and not make customers
upset. If a customer is upset, I would like to make them know I
understand their problem and will do my best to help them. Some
people appreciate me. Others do not.
I had at least 2 examples of the latter tonight.
One was an older gentleman who insisted that I sold him the wrong memory card to go with his digital camera.
Another was a young kid who wanted a hotly coveted PStwo console.
Here is a re-created from memory transcript of our convo:
him: Do you have any PS2's?
me: No, we've been out of stock for a while.
him: Will you be getting any back in stock?
me: Well we can never know for sure, but we have 6 trucks coming
in over the next 3 nights, so if they were gonna send us some, they
could possibly come in on those trucks. Your best bet is to call
in the morning and ask for electronics and we will tell you if we have
any.
him: [condescendingly] Yeah, I know, I used to work at Target.
me: Oh, ok. So you know.
him: [walking away mumbling] ......[intelligible]..... you never treat a guest .... [intelligible]... [goes around corner]
Now for some reason this transaction with this guy really got me upset.
I tried as hard as I could to be honest and give him the information
that would give him the best chances of securing a PStwo,
and he walks off mumbling grudgingly.
I had the urge to go up to him and say.. "what did you say?"
I didn't want to start something or fight or anything.. I just really
would like to know what thought processes were going through this guy's
head. I wonder what he was so upset about and what he thought I
did wrong... I may never know. Oh well.
Anyway I had a good Christmas and got some gifts that I was hoping for.
I hope everyone is well!
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